21 Casino

21 Casino Quick Overview – Secure Casino for UK Gamblers

My impression of 21 Casino was that, in terms of security, it’s definitely a platform that ranks at the top of my list. I loved how protected my information and funds were throughout my time there. The selection of games was also satisfactory, but I was not happy about there being only one bonus I could qualify for. Similarly, no loyalty club is available for UK players, so that’s something the casino should add in the future.

21 Casino: An Overview of its Design

The theme of 21 Casino reminds me of land-based casinos, but it also offers easy navigation and a layout that I quickly got used to.

Safety – 21 Casino Fairness and Security

The safety features of 21Casino are top-notch. I found this casino to be fair toward its players while keeping their funds and information safe. After checking the terms and conditions, privacy policy, and the platform as a whole, here are the 4 main security features I was able to find:

• Gambling licenses: This casino has two valid gambling licenses from two of the most trusted gambling authorities in the world. As this is a 21 Casino UK site, it has a gambling license from the UK Gambling Commission, but it also offers its services to players worldwide thanks to the presence of an MGA licence.
• Security measures: The website has the latest SSL encryption to protect its players. Moreover, it has mandatory verification not after your first 21Casino login but when you want to make your first transaction. With this check, it confirms your identity, location, and age.
• Popular payment methods: I found a cashier with some of the most popular card providers and e-wallets, while bank transfers are also available. You can transact to and from your preferred payment method without worrying about your funds.
• Fairplay: All of the games I found on the casino site were based on RNG systems, at least the video versions of the table games and all the slots. As for the live dealer games, I found they were streamed live from professional studios, which helps ensure the gameplay is always fair.

21 Casino Commitment to Responsible Gambling

At 21Casino UK, I quickly learned about all available responsible gambling tools. As soon as I logged into my profile, there was a checkmark icon in the main menu that took me to a lengthy document explaining the available responsible gambling tools and the organisations that can help problem gamblers curb their urges.

Some of the responsible gambling companies this casino partners with include Safer Gambling Week, Take Time to Think, BeGambleAware, GamStop, BetBlocker, and GamCare. You can find them listed with direct links in the footer, so clicking on them will take you directly to the websites where you can seek help. As for responsible gambling tools, the casino offers:

• Deposit limits
• Time reminder
• Payday limit
• Curfew limit
• Time-out
• Self-exclusion

All of these tools are available in your account settings, and you can activate or deactivate them as you wish. Similarly, you can talk to support agents for help activating any of the tools, along with self-exclusion. There’s a link where you can set self-exclusion for a period of 6 months to 5 years.

Advantages of 21 Casino

I couldn’t count exactly how many games the lobby features, but when I saw how many popular providers are featured, I knew this casino would have all my favourite games. I also liked that two trusted regulatory agencies confirmed its reliability and appreciated the available banking methods. It showed me I didn’t have to worry about my funds disappearing or being misused by questionable banking methods.

Major Cons

The lack of mobile apps is a big downside, but at least there’s a website extension I could download on my computer or phone for easy access. The lack of phone support is another thing to consider, as you won’t be able to contact agents immediately when you have a query. Still, you can always use the live chat option instead, so this is not such a big disadvantage.

All Verified 21 Casino Offers for 2025

The selection of 21Casino bonus offers was quite limited when I joined the casino. There were no more bonuses than a welcome promo covering the first deposit. I didn’t even find any 21 Casino no deposit offers I could use to trigger some small prize. So, I believe they should work on adding at least a few more casino bonuses in the future.

21 Casino First Deposit Bonus

The welcome bonus at this casino offered me a prize for making a qualifying first deposit, so it’s a one-time offer, not a package covering several deposits. The maximum you can win is £100 as a 121% match on your deposit. Here’s a quick overview of the other bonus terms:

21 Casino Terms and Conditions

It was easy to find the terms and conditions of the casino, as they were linked in the website footer. I used them to learn about verification checks, deposit and withdrawal rules, and any possible fees for inactive accounts. There are also promotional terms and conditions that you should read before qualifying for any offers, as they’ll tell you how to make the most of them.

What I liked about the casino is its transparency regarding everything. There’s a list of how much each type of game contributes to the wagering requirements so you know which games to focus on. It’s also clear on the expiry frames and maximum bets you can make when using 21 Casino free spins or bonus cash.

Comparing 21 Casino Bonus to O’Reels Casino

The welcome offer at 21 Casino has a prize of only up to £100. This is quite low compared to some offers I’ve come across that feature prizes of several thousand pounds. However, when comparing it to the welcome promo at O’Reels, it’s clearly the better deal.

O’Reels Casino has a welcome offer with a 100% deposit match up to only £25, but qualifying deposits start at £20, while at 21 Casino, you only need to deposit £10 to trigger the bonus. The good thing about O’Reels Casino’s bonus is that for a qualifying second deposit of at least £20, you can get an additional 50 spins on Big Bass Bonanza.

21 Casino Game Suppliers

One of the first things I check when registering at a casino is the software providers featured in the lobby. I prefer games by Pragmatic Play, Netent, Microgaming, and Red Tiger, but I also want to have other options whenever I feel like switching things up. At this lobby, I found not only these providers but over 110 more for a grand total of 118 suppliers. All have stellar performances and some of the most popular games, so I think you’ll have a lot of fun playing in this lobby.

Slots and Casino Games at 21 Casino

As soon as I opened the game lobby at this casino, I found a great selection of online slot games. They are divided into groups, making it easy for you to choose the type of game you enjoy most. I switched between Megaways and Bonus Buy slots, along with slots with cluster pays and sticky wilds.

But slots are far from the only games you can play here. The selection is diverse and includes classic table games, live dealer games, instant win titles, and jackpots. Most are fixed jackpot games, while there are also games that are a part of the Drops & Wins promotion.

Live Casino Games

In the Live Casino, I noticed that most titles came from Evolution and Pragmatic Live, two leading providers of live dealer games. I love my roulette tables, so I also focused on these games and found everything from Instant to Power Up and Auto Roulette. There is also a great selection of blackjack, baccarat, dice games, game shows, and a few poker tables.

Classic Card and Table Games

The same games I played in live dealer versions I could also explore in video versions. There’s a separate tab in the lobby that houses these games, with key options being from Microgaming, Relax Gaming, and Switch Studios. Besides classic tables like roulette and blackjack, you can also check out some card games, including solitaire.

21 Casino Mobile Casino

Before even looking for a 21Casino app, I tested the website performance on my Mac and iPhone and found it functioned flawlessly, with quick loading speeds and easy navigation. The website is very user-friendly and adjusts to screen sizes easily, but the alignment was a bit strange when I tried accessing it from a small browser window on my laptop.

As for an app, the casino allows you to download a website extension on your device for easier access, but this is not an actual app you’ll find in the app stores. Still, it worked great on my phone and an Android phone when I tested it with my colleague.

If you want to, you can turn on push notifications to get information whenever a new bonus becomes available. Other than that, I didn’t encounter any phone-specific features.

Payment Options, Withdrawal Limits and Win Limits

Whenever I prepare a review, I have a dedicated budget to test the available payment methods. The same goes for this 21 Casino review, where I used Visa to deposit funds into my account. Other payment methods included Mastercard, Paysafecard, Bank transfer, and e-wallets like Skrill and Neteller.

Deposits are instantly processed, while withdrawals take a minimum of 24 hours to be processed. There is a specified low limit but no high limit, although the casino can limit the amount you can transact at one time. There are no fees unless added by the selected payment method.

In the bonus details, I didn’t find any information on ineligible payment methods, so you can use whatever method you want to transfer money into your account and qualify for the welcome bonus.

Depositing Money at 21 Casino

The first time I deposited money into my account was after registration when I wanted to qualify for the welcome promotion. I opened the cashier using the yellow deposit button in the top menu and got a list of available payment methods.

I like the options available, as all are popular debit cards or e-wallets. I wouldn’t use bank transfers for deposits because I know there are longer processing times, and I’m not about to wait for days to receive my funds.

If you’re yet to make your first deposit at 21 Casino, here is what you should do:

1. Open the official casino website.
2. Input your 21 Casino login information and access your account.
3. Open the cashier using the Deposit button.
4. Review the available payment methods.
5. Choose your preferred method and input the amount you want to transfer.
6. Confirm your transaction.

21 Casino Withdrawal Conditions

Before I made my first withdrawal, I read section 7.3 in the terms and conditions to learn the withdrawal rules at this casino. I learned these transfers start from £10 and have no upper limit, but you might want to avoid withdrawing big sums at one time.

The 21 Casino withdrawal time is 24 hours, reserved for withdrawal processing. After that, it’s up to your chosen method to determine how long the withdrawal will take. There are no fees, but you must use the same payment method you deposited with to withdraw. Additionally, you should verify your account before withdrawals as a mandatory requirement.

Once you are clear on these conditions, here’s how you can withdraw:

1. Visit the 21 Casino official website.
2. Log into your account.
3. Click on ‘Withdraw Now’ in the account settings.
4. Input the amount you want to transfer and your information.
5. Confirm the withdrawal.

KYC and Documents at 21 Casino

I already mentioned that 21 Casino mandates KYC checks for all players before they make their first transaction. If that’s not the case, you can count on them asking you to verify your profile before withdrawing. It’s a standard step for UKGC casinos, which I consider smart, as no one wants to be put at risk by playing with fraudsters.

I always recommend completing the KYC check upon registration to avoid issues later on. As far as my experience goes, my profile was verified within a few hours. I read numerous 21Casino reviews and saw that other players had also verified their accounts quickly.

If you also want to verify your account, go to the account settings and find the feature called “Verification Procedure.” Once you open it, you’ll need to upload the following pictures in colour:

• A picture of a government-issued ID to confirm your identity.
• A picture of a utility bill or bank statement to confirm your address.

And that’s it! The casino will check your pictures, and if they are clear and readable, they’ll verify your account and allow you to use all features without issue.

Customer Support at 21 Casino

The customer support agents at 21 Casino were extremely helpful whenever I messaged them through live chat. They are available 24/7 and there’s no need to talk to a bot beforehand. You are connected to a live agent right away, but you’ll need to confirm your personal information before you can get answers to your questions, like in this case when I spoke to Harriet about the available bonuses:

As soon as you provide your information, you’ll get extensive information on whatever you need. For example, I spoke to an agent called Sadie about the casino’s loyalty program, as I had read a 21Casino review saying there is a point-collection scheme. However, she explained it was no longer available:

Honestly, I don’t need much more than the live chat support, which has instant connection times. I’ve not tested the email support, but I visited the FAQ section a few times to confirm some casino details. Phone support would have been a nice addition, so hopefully, the casino will make it available in the future.

21 Casino User Feedback and Reviews

I’ve looked into existing reviews of 21 Casino and found many player comments on sites like Trustpilot, Casino Guru, and AskGamblers. What surprised me was that most players had at least one complaint about their experience, but that’s certainly not what I’ve gathered from my time testing the casino.

For example, Trustpilot gives this casino a low score of 1.6 out of 5 with 113 reviews, most of which give it the lowest score. Players complain about withdrawal issues and account closure without any previous notice, while some also say that the casino has false advertising about bonuses.

On AskGamblers, the score is 7.3/10, with some comments confirming withdrawal issues.

Could it be that players are more likely to leave comments when they have bad experiences than when they have great ones? It’s very likely. But still, I’ve come across comments praising the casino, so it’s worth noting that not everyone has a problematic experience.

Want to share your experience playing at this casino? Leave us a comment below at the bottom of this page!

21 Casino Alternative Sites

21 Casino has many great features, something I’ve come to realise now that I’ve compared it to its 21Casino sister sites and other casinos I recently tested.

Casushi Casino is our go-to option at NewCasinos, but when I compared it to 21 Casino, it came up short for several key features. For example, it has only one licence from the UKGC, only 750 games, no phone support, and high wagering requirements of 40x on most bonuses. 21 Casino has two licenses, lower wagering requirements, and more games.

Another casino I tried putting up against 21 Casino is Highbet, which has a poor welcome offer with a max limit of only £50 and 50 free spins. It also has about 500 games and low withdrawal limits, while 21 Casino has over 2,000 games and no upper limits on withdrawals.

So, 21 Casino stands out as a great option for UK players. Take it from someone who’s tested each of the 21 Casino sister sites thoroughly and never falsely advertises anything. You’ll really not regret playing here.

21 Casino Company Information

I love platforms that are transparent about their information, which is exactly why 21 Casino really stood out to me. If you go to the About 21 Casino section or check the footer, you’ll learn that White Hat Gaming Limited manages the casino. This is a well-known iGaming company registered in Malta, under no. C73232.

Additionally, the casino provides information on its two existing licenses. Its UKGC licence is under the number 52894, while its MGA licence is under the number MGA/B2C/370/2017. For all other company information you might need, feel free to contact customer support agents.