HeySpin Casino Review

HeySpin Casino is one of the many online casinos that Aspire Global operates and it is a great choice if you’re looking for a new place to play. I spent about a week using the site, getting to grips with how it all works. Keep reading to find out my honest take on HeySpin Casino.

Can HeySpin Be Trusted?

Our reviews are very thorough when it comes to assessing the safety and security of an online casino. HeySpin Casino passes our tests as a safe online casino with flying colours. Here are the factors we consider before reaching a final verdict on whether a site can be trusted.

• Licensing: HeySpin Casino is licensed by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), depending on which country you’re accessing the site from. These are two of the most prestigious regulators in the iGaming industry currently, so you’ll be in safe hands.
• SSL encryption: HeySpin Casino uses the latest 128-bit SSL encryption that ensures the secure firewall technology protects your personal data.
• KYC verification: Before any user makes a withdrawal from the site, they complete the KYC verification process to protect the player and the operator from fraudulent activity.

Responsible Gambling

I found all of the responsible gambling information in the footer of the site under the ‘Responsible gaming’ tab. There is a lot of helpful information for HeySpin Casino users on the site, both on the site and externally. Here is what they have available:

• Deposit limit
• Play limit
• Time out
• Self-exclusion
• Reality check/Session time limit
• Autoplay limits
• Gambling activity questionnaire

The site also has links with a selection of gambling/addiction charities or software, including GamStop, Gambling Therapy Helpline, Gamblers Anonymous and Bet Blocker. This is a good variety to offer customers as they can reach out for additional support from large charity organisations like GamStop and set healthy limits for themselves using innovative software like Bet Blocker.

In terms of the actual tools available for use on HeySpin, the information provided tells you exactly how to activate the tools onto your account in a succinct and helpful way. It is great to see that HeySpin Casino is committed to their statement of supporting a responsible gambling environment.

HeySpin Casino Bonus and Promotions

Taking a look over what bonuses an online casino has to offer is an important part of my reviewing routine and HeySpin Casino was no exception to this. While there is a small selection of bonuses available at HeySpin Casino, they are good quality and have relatively standard wagering requirements compared to current day industry averages. They are also easy to activate, requiring no promo code as you only need to deposit the minimum amount.

I’ll take a deeper dive into the bonuses below:

HeySpin Casino Welcome Offers

Once you’ve registered for a HeySpin Casino account, you can expect a welcome bonus offer of 100% up to £25 and 25 free spins. I found this really easy to activate as it only requires you to make the minimum deposit and then it automatically activates. Here is all the important information about the HeySpin Casino welcome offer:

• Minimum deposit: £20
• Wagering requirements: 35x
• Time to wager: 21 days to meet the wagering requirements
• Games to play: free spins can be used on Starburst

Daily Spin Frenzy

HeySpin Casino offers up to 50 free spins to its customers every day to reward them for completing different challenges. Here is what you need to know:

• Wager £100 for 10 free spins
• Wager £500 for 25 free spins
• Wager £1,000 for 50 free spins
• All spins will be active the day after you wager
• Subject to 35x wagering requirements
• The eligible games will vary
• You have 24 hours to use your free spins

Terms and conditions of HeySpin Casino

When I was looking through the promotions page on HeySpin Casino, I realised that the specific terms and conditions are found at the bottom of each promotion advertisement. I was impressed with how much information there was for each promotion so I felt like I knew exactly what to expect once I activated the bonus.

Compare HeySpin Casino Bonus to EUcasino’s

To see how good HeySpin Casinos’ welcome bonus really is, I put it up against another UKGC regulated casino called EUcasino.

EUcasino’s welcome bonus is also a one deposit bonus where you can earn 100 free spins. The first thing I noticed was that this is only available on one slot game: Sahara Riches Cash Collect and there doesn’t seem to be variation in this. Whereas HeySpin Casino is conscious of offering customers variation.

The wagering requirements for the EUcasino offer are also double HeySpin Casino’s. They sit way above the industry standard at 60x. After considering this fact, HeySpin Casino welcome bonus comes out on top for me.

Game Providers

HeySpin Casino isn’t messing around with making sure their customers are playing games from prominent game providers, offering a variation of both popular and up-and-coming providers.

You will find over 40 game providers on the site and after I had a look through, they are all providers that will offer fun yet exciting gaming experiences.

Here is a list of some of the game providers I found during my HeySpin Casino review:

• NetEnt
• Microgaming
• Play’n GO
• Evolution Gaming
• Pragmatic Play
• Blueprint Gaming
• Yggdrasil
• Quickspin
• Red Tiger

Games at HeySpin Casino

HeySpin Casino has over 3,500 games currently available and they aren’t afraid to shout about it. The games lobby has been designed for a seamless user experience as each game is in its designated category. You can also use the search function to find specific games or providers and this worked perfectly for me.

When I settled on a game to play, it loaded up in no time! The game was high-quality and my experience wasn’t interrupted by glitching which was amazing. The game selections available on desktop were also available on mobile and the mobile games lobby was optimised for an experience on the smaller screen.

One of my favourite features of any online casino that HeySpin Casino has included is a ‘Favourites’ button. In the top right corner of each image of a game, you will see a little love heart. If you click this, the game will save in your Favourites tab. This way, all your favourite games are in one location.

Casino Games

If casino games are your thing, you might be out of luck: there’s not an extensive collection on HeySpin Casino. You’ll find about 40 roulette games on the site and three casino poker games, both categories dominated by Evolution Gaming. This means you can expect a great gaming experience, even if there isn’t a lot of variety. I tried Three Card Poker and Instant Roulette, finding both games to be exactly what I was looking for.

Mobile Gaming at HeySpin Casino

If my experience reviewing HeySpin Casino wasn’t already going well, it only improved when I discovered a dedicated mobile app. I was disappointed to see that they only offered the app for iOS but I can’t imagine that they would keep this successful app off the Google Play Store for much longer.

The site follows the same design on the mobile app as it would on mobile or website browser so you can expect the same seamless, user-optimised experience. The load time didn’t disappoint as no delays or glitches occurred as I was loading games or browsing the games lobby. As there are so many games available at HeySpin Casino, this is the perfect dedicated app where all my favourite games could be played.

Payments at HeySpin Casino

HeySpin Casino offers a great range of payment methods that includes physical cards, e-wallets and prepaid cards. While Google Pay is currently an excluded method, Apple users can enjoy the ease of using Apple Pay.

With that being said, all of the payment methods are easy to use and optimised to get you playing as quickly as possible.

Deposit Methods

With any online casino, all of the deposit methods available are instantly ready in your account after depositing. You can deposit by clicking the wallet button in the top left corner. It is a self explanatory process that will talk you through each step, but here are the steps I followed.

1. Head over to the wallet section of my account
2. Choose my depositing method (I went with Apple Pay on this occasion)
3. Select the amount I wanted to deposit
4. The funds were ready for me to use!

Withdrawal Methods

There are a few more steps to consider before withdrawing at HeySpin but it is still a really simple process. Firstly, the withdrawal times differ quite drastically depending on which payment method you use. If you’re looking for the quickest withdrawal time, the e-wallet methods might be the methods you gravitate towards. However, a lot of users have complimented the fast withdrawals so even if you do use a method like Mastercard, your funds might be in your account in no time at all.

Keep in mind that you need to withdraw at least £10 each time but there is no maximum amount you can withdraw, so the sky is your limit.

KYC Verification and Documents at HeySpin Casino

Know Your Customer (KYC) verification processes are the foundations for a safe and secure online casino and HeySpin Casino is no exception to this. Before you can make a deposit, you are required to upload your documents. The required documents are:

• Photo identification (passport or driving licence)
• Proof of address (utility bill or bank statement issued within the last 90 days)

You can upload these documents in the ‘My Documents’ section on the right side of the screen. Verification can take up to 24 hours, so keep this in mind when you register for an account.

Customer Support

All of the customer support can be found in the footer of the site and includes two modes of contact: live chat and email support.

The email support can be used in two ways, either by contacting their email address independently on your own email account. Alternatively, you can use the form option. You will be required to outline the topic of your query and then the query itself, as well as providing any documents/photos necessary. You are expected to hear back from the customer support team within 24 hours after sending off your request.

You can use the live chat support which offers a blend of automated FAQ responses and a live chat agent if your question can not be answered by the scripted answers. The live chat agent I was connected with was friendly and responded very quickly. This quality of the response was perfect, offering the correct information that answered my initial query. The best part? This is a 24/7 service so you can get help at any time.

HeySpin Casino Player Reviews

My reviews always take a look at what other users are saying about the site on reviewing platforms like Trustpilot and Reddit. The Trustpilot reviews conclude that the site deserves a 1.8 star rating, with complaints about games being rigged and requiring documentation before withdrawing.

It is important to note that any online casino games are not rigged, especially when they are properly regulated like HeySpin Casino is.

To contrast the negative comments, there are also a lot of customers that have had a great experience at HeySpin Casino. They’ve complimented the fast withdrawals, customer service support and the variety of games.

Are you a HeySpin Casino customer and want to share your experience? Head to the comment section below as I would love to find out more about your experience!

HeySpin Casino Company Information

HeySpin Casino is operated by AG Communications Limited, who trade as Aspire Global. They are licensed and regulated by the UK Gambling Commission meaning they have a strong reputation in the industry for producing safe online casinos.

HeySpin Casino was founded in 2017 and the site operates with licences from the MGA (under the licence number MGA/CL1/408/2007) and the UKGC. Much like the other Aspire Global online casino, the site has grown significantly as a platform to now host over 3,500 games.

Interesting fact: HeySpin is part of Pragmatic Play’s Drops & Wins network, giving players a chance to win a share of a £2,000,000 prize pool each month by playing eligible slots.