Jackpot City Casino Review

JackpotCity Casino has remained a top gaming venue since its launch in 1998. I set out to discover how this operator keeps its services fresh and relevant for all players. Join me as I review my experiences at the casino in this Jackpot City review.

What JackpotCity Casino Looks Like

Below are screenshots of what you’ll see when you visit JackpotCity mobile casino on smartphones and desktops.

Safety of Jackpot City Casino – Is it Fair and Secure?

JackpotCity operates with the appropriate licenses and certifications in the UK. Register at this brand if you’ve always wanted to play at a legit and trustworthy casino. Here are my reasons:

• Betway Limited, a well-known operator with several successful brands, manages Jackpot City UK. The company is registered in Malta with authorisation from the Gambling Commission under number 39372.
• The casino also holds additional certification from the independent testing agency eCOGRA. This means that games are tested for randomness and have been proven fair to the highest standards. I validated the certificate by clicking the eCOGRA seal at the bottom of the website.
• All personal and financial data transmitted through the site is protected by powerful SSL encryption technology. You can play your favourite slots and games without worrying about hacks or malicious software attacks.
• The operator insists on mandatory identity verification during registration. If you complete this process, your account gets extra protection from unauthorised access.

Responsible Gambling

During registration, I noticed that JackpotCity prioritises player well-being by offering tools to encourage responsible gambling. If you want to control your bankroll, you can set limits easily on the sign-up form.

Other helpful resources can be found in the casino’s Safer Gambling section. You can activate most RG features or contact the customer service team for assistance. Listed below are the various tools I found available at Jackpot City Casino:

• Deposit limits
• Session reminder
• Self-assessment
• Take a break
• Self-exclusion
• Account closure

Jackpot City Casino has partnered with four agencies that provide counselling and self-help services for players. These organizations are registered in the UK and can be reached directly from JackpotCity’s website.

I visited the casino’s Safer Gambling section to explore these options and found links to the following websites.

• GamCare is an anonymous self-assessment portal that helps you check if you’re at risk. You can reach them via the toll-free number (0808 8020 133).
• BeGambleAware offers treatment to anyone experiencing gambling-related issues. For advice, visit the Beacon Counselling Trust website to speak with professionals.
• For players seeking a more drastic approach, GAMSTOP offers a free self-exclusion service. Sign up, and you’ll be barred from registering with any online gambling companies licensed in Great Britain.

Top Pros

With over 25 years in the industry, JackpotCity has done everything right. I loved the diverse selection of jackpot games featured on the site, especially those from Games Global.

It’s impressive that the operator offers newbies 100 free spins with no wagering conditions. This offer and the mobile app show how much JackpotCity values user satisfaction.

Top Cons

One of the first things that put me off at JackpotCity was the inclusion of a 50x wagering requirement. New players are also restricted from claiming the welcome bonus with any payment option other than debit cards.

It seemed that this operator didn’t want customers to claim the bonus. There is also no VIP program, so you’ll have to overlook the strict conditions of the welcome offer.

Overview of The Bonuses From JackpotCity Casino

Like most players, the casino bonus is one of the first things that attracts me to an online casino. During my Jackpot City review, my attention was drawn to the bonus size, which was fair. It’s not a lot, but it will help you get started without tearing into your bankroll.

For some unexplained reason, JackpotCity doesn’t allow customers to refuse the welcome offer. Given the high bonus wagering requirements and restrictions on payment methods, this is disturbing.

On the positive side, the operator makes up for all this by offering the Jackpot City free spins wager-free. Claiming the bonus is also quite easy and can be done simply by ticking the box during registration.

JackpotCity Casino First Deposit Bonus

New UK-based customers at Jackpot City Casino get up to £100 + 100 free spins in welcome bonuses after registration. You must opt in on the sign up form and claim the offer with the required deposit within 7 days. Shown below are the bonus details:

• Minimum deposit: £20
• Free spins’ eligible game: Original Gold Blitz or Jackpot City Gold Blitz
• Bonus validity period: 30 days from activation
• Cash amount wagering requirements: 50x
• Free spins wagering requirements: Nil
• List of games and wagering contributions: See Welcome Bonus T&Cs

Jackpot City Casino No Deposit Bonus – Mega Money Wheel

The no deposit offer at JackpotCity Casino is unique. After registration, selected customers get 10 free spins on the Mega Money Wheel without a deposit.

The spins become available one hour after signing up and are valid for one day. If you don’t get yours, try logging out and back into your account to refresh the system. I’ve attached details of this bonus below:

• Spin value: 10p
• Max win per spin: £1,000,000
• Validity period: 24 hours after they’re awarded
• Wagering requirements: 30x on winnings

Other Bonuses

Sadly, there aren’t any regular promotions like cashback and reloads for registered players at the Jackpot City UK casino. As an alternative, here are some interesting events you can participate in to win cash prizes:

• Drops & Wins – Random Cash Drops
• Roulette leaderboard
• Daily Tournaments

Terms and Conditions of Jackpot City UK

Before registering at the JackpotCity Casino site, I briefly studied the operator’s T&Cs. If you want to know what to expect, you’ll appreciate the extensive information provided here.

The operator’s T&Cs are divided into general T&Cs, welcome bonus terms, and promotions general terms. You can easily find each by scrolling to the bottom of the website and expanding the “Terms and Notices” menu.

The information on each page is generally clear, transparent, and easy to understand. While I considered the general T&Cs fair, the welcome bonus terms were less appealing. I wasn’t thrilled with the unusually high wagering requirements, but at least I had a heads-up.

Not surprisingly, each provider on the list is a world-class brand with quality titles that can compete anywhere. Some companies, like Evolution and OnAir Entertainment, specialise only in live casino games. Below is a complete list of the game software providers I found during my Jackpot City review:

• Games Global
• Pragmatic Play
• Inspired Entertainment
• Playtech
• Elk Studios
• Evolution Gaming
• Blueprint Gaming
• International Game Technology (IGT)
• Eyecon Limited
• Gaming Realms
• Hacksaw Gaming
• 1×2 Gaming
• OnAir Entertainment

Games at Jackpot City Casino

Over 500 online slots and casino games are available at JackpotCity. The instant-play option allows you to play games without downloading software or using the outdated Jackpot City Flash player.

From traditional and modern slots to classic table games and innovative live dealers, JackpotCity has something to suit your taste. I enjoyed exploring the lobby and tested at least two games in each category.

The layout makes it super easy to navigate the sections. If you’re interested in a particular title, you can use the search option to find it quickly. However, in guest mode, I couldn’t launch any games in demo mode, and I’d like this feature included.

Over 50 new titles are featured in the casino’s “New” section. The list is updated monthly, so check regularly so you don’t miss out on the hottest releases. The best part? All 500+ games at Jackpot City Casino are available on the mobile site.

Like on the desktop, the interface is smooth, and games load quickly on a good network connection. Here’s a summary of what I liked about each game category.

Progressive Slots at JackpotCity Casino

Among the 400+ slot collections at JackpotCity, at least 70 titles feature a progressive jackpot prize. These games are sorted into categories such as WowPots, Mega Moolah, Must Wins, and Lotsa Loot. Some top titles featured here are Immortal Romance: Mega Moolah, Book of Atem: WowPot!, and 9 Masks of Fire.

Live Casino Games

Jackpot City live casino games are real-time variations of the classic table games we love. I counted at least 35 titles in various categories, including roulette, blackjack, baccarat, poker, and game shows.

What I appreciate about these games is the feeling of being physically present at a land-based casino alongside other players. I communicated easily with the human dealers, who were very professional and helpful with my questions. My favourite games include Lightning Roulette, ONE Blackjack, Crazy Time, and Speed Baccarat.

Table Games

Classic card and table games have always been popular with casino players and remain so to date. If you want to feel the magic of the roulette wheel or try card counting at blackjack, there’s enough here.

Unlike the slots and live casino sections, the table games aren’t grouped under the same menu. Instead, JackpotCity spreads out the 50+ titles into separate subsections for blackjack, roulette, and poker.

My favourite games in each category include Atlantic City Blackjack, MultiFire Roulette, and All Aces Power Poker.

Slingo and Crash Games

Before finishing my review, I found a unique game set that doesn’t fall under the traditional categories. Jackpot City Casino features over 50 of these games in various Slingo and Crash variations.

If you’re wondering, Slingo games typically resemble a combination of bingo and slots. They’re played on a 5×5 grid and offer fast-paced gameplay with instant wins like crash games. Some popular Slingo games available here are Book of Slingo and Slingo Cleopatra.

The crash games subsection hosts some of today’s best-known titles, including Aviator, Spaceman, Big Bass Crash, and FlyX.

Jackpot City Mobile Casino

JackpotCity’s mobile website is fully optimised for smartphones and tablets. I preferred accessing the casino using a mobile device rather than a laptop. This was mainly because of the site’s streamlined view, which provided me with better accessibility and less scrolling time.

The operator has developed a downloadable mobile app for players who desire more convenience. It’s available for Android and iOS devices and can be downloaded from the Google Play Store or App Store.

My overall impression of the mobile site and app’s performance was positive. For a better experience, use an Android phone running OS 10 or an iPhone running iOS 11.0. JackpotCity’s games’ quality is not affected on mobile, and its overall usability is 5/5.

Deposits and Withdrawals for UK Players

Jackpot City Casino lets you top up and withdraw from your account using 7 banking options. After registration, I deposited using Neteller and found the process easy and fast. I also discovered that charges are incurred when payments are processed on JackpotCity.

To cover these fees, the operator applies a minimum withdrawal of £5 for all debit card and PayPal transactions. You’ll pay a £1 processing fee if you want to withdraw less.

All deposits are processed instantly, but withdrawals can take up to 48 hours or longer on weekends. Only debit card deposits are eligible for the welcome bonus, so take note of this when making your first deposit.

Below is a breakdown of the featured payment methods for players in the United Kingdom:

Documents Needed For KYC

To comply with legal and regulatory obligations, Jackpot City UK requires all new customers to verify their identity. If you’re interested in playing at the casino, you’ll need to verify your age and address after signing up. Here’s a list of documents required to complete the verification process.

• A copy of a valid identification document, such as a passport or driver’s licence.
• A copy of a recent utility bill confirming your address, such as an electricity or telephone bill.
• A copy of a recent credit card/debit card or bank account statement not older than 6 months.

I quickly realised that JackpotCity restricts new customers from playing games until all KYC verifications are complete. You can complete this by attaching the documents to an email and sending it to the verification team.

The email address is verify@jackpotcity.co.uk, and all documents are reviewed within 48 hours. To avoid delays, ensure your uploads are clear and match the JackpotCity login information you used when opening your account.

Customer Support Options

JackpotCity Casino offers quick resolution to issues using just two channels. The first is the self-help FAQ section, which answers popular questions.

You can only do this via the live chat feature if you need to speak to a support representative. I noticed quickly that the casino does not provide an email address for support issues, which is fine.

I’ve always preferred the live chat option because it offers faster response times and real-time conversations. JackpotCity also employs real humans rather than chatbots.

From my experience with Zoe, she was friendly, helpful, and quick to provide answers in less than a minute. Here’s a screenshot showing our live interaction along with time stamps:

After speaking with the agent, I also appreciated the operator’s decision to request player feedback. This means you get to rate the conversation and note how satisfied you were with it. Below is a photo of the feedback page:

Player Reviews About Jackpot City Casino

While reviewing this casino, I wondered what other players thought of the services. On Trustpilot, I noticed an overall rating of 3.9 out of 5, which indicates mostly positive reviews. One user was particularly impressed with the casino’s withdrawal time, which I also consider one of its strongest points.

Below is an image showing the customer’s feedback:

While I always consider these opinions, I do not base my ratings on them. I recommend you also explore the casino and leave feedback in the comment section below this review.

Jackpot City Casino Company Information

JackpotCity Online Casino is managed by Betway Limited in the United Kingdom. The company is registered in Malta with number C39710 at 9 Empire Stadium Street, Gzira GZR 1300, Malta.

Betway Limited operates with a licence from the UKGC under account number 39372 to legally provide services in Great Britain. Anyone residing outside the United Kingdom is prohibited from accessing the UK website.