Luck Casino
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🚀 Launch Year
2023
🌐 Website
https://luck.com/
🎮 Amount of Games
1000+
💰 Payment Methods
Visa Debit, Mastercard Debit, PayPal, PayByPhone, Bank Transfer, Trustly
⚙️ Software Providers
NetEnt, Betsoft, Games Global
📞 Customer Support
Email, FAQ section, Contact Form
📧 Support Email
support@luck.com
🗪 Live Chat
No
Luck Casino is a new and vibrant gambling platform that is owned and operated by Viral Interactive Limited and regulated by the UKGC. Home to over 1,300 games, Luck Casino has much to offer in terms of entertainment, with a vast selection of slots, live casino games, bingo games, and so much more to choose from. Before even getting into the games, UK players are also treated to numerous bonuses and promotions, including a no deposit bonus!
Having heard many great things about this platform, I decided to sign up and try its games and services. In this review, I will cover my overall experience with Luck Casino’s game selection, bonuses and promotions, customer support, payment options, and more. Read on to determine if Luck Casino is for you.
Luck Casino Pros & Cons
Every casino has its strengths and weaknesses. In the section below, I’ll briefly overview where I believe the casino exceeds and areas where it can be improved.
- Quick and easy sign-up process
- No deposit bonus is available
- Home to well-known providers
- Aesthetically pleasing theme
- Limited payment options
- Live chat support is not available
- Buggy search bar
I appreciate that signing up at Luck Casino was extremely convenient and quick. I was also ecstatic to see a no deposit bonus offer at the casino, primarily because you don’t see many casinos providing this type of offer these days. Moreover, the casino is also home to over 1,300 games from top-tier providers, including Microgaming, NetEnt, and Playtech. Last but not least, I found the website’s simple white-and-orange theme aesthetically pleasing.
In terms of negatives, the platform is lacking in payment options, and I stand by the adage that the more the merrier. Besides that, the platform’s live chat support isn’t available round-the-clock, which is slightly disappointing since it’s now becoming standard for online casinos to offer 24/7 customer support. Lastly, the casino’s search bar was glitchy and could do with many improvements.
Luck Casino – How to Register
Signing up with Luck Casino was exceptionally easy for me, and by following the 5 steps below, you can also create an account in an instant:
- Load up the Luck Casino site and click the “Join” button on the top corner of the screen
- You will then be directed to another page, prompting you to input your number, enter an email address, and choose a secure password
- Fill in the aforementioned details, agree to the Terms and Conditions, and check the newsletter box (optional). You can also add a bonus code, if available
- Click “Continue”
- You will receive an SMS with the confirmation code to your email and phone number to confirm registration
Luck Casino Bonuses and Promotions
As soon as I signed up, I checked the casino’s “Promotions” page, and needless to say, I was pleasantly surprised to find the many bonuses available. From multiple sign-up bonuses and regular promotions, Luck Casino undoubtedly knows how to catch players’ attention and keep them engaged. Below are the most noteworthy ones discussed in detail:
Luck Casino Welcome Bonuses
Luck Casino offers several welcome bonuses. What’s more, one of them is a no deposit bonus! Below are the specifics:
Free Spins No Deposit
This was the bonus I was most excited about. Players can claim up to 100 Free Spins on Legacy of Dead, with no deposit required. All you have to do to be eligible for this bonus is to sign up and activate your account, after which you will receive your Free Spins.
Regarding the bonus terms, the winnings from the Free Spins must be wagered 35x before you can withdraw them. Full terms and conditions apply.
Luck.com
Deposit Bonus
Then you can claim Luck Casino’s first deposit welcome bonus, offering a deposit match up to £100 plus 125 Free Spins. This bonus is divided across your first three deposits, as detailed below:
- First Deposit: Up to 100 Free Spins No Deposit on Legacy of Dead (via Wheel of Fortune)
- Second Deposit: 50% up to £100
- Third Deposit: Up to 25 Bonus Spins (Wheel of Fortune)
For this bonus, your initial three deposits must be at least £10. The no-deposit free spins are credited after completing registration and are valued at 10p. Both the bonus and the winnings from the free spins come with a 35x wagering requirement. You also need to opt in for the bonus upon deposit to be eligible.
Happy Hours
Luck Casino’s Happy Hours bonus is a promotion offered every Tuesday to players. This promotion includes Free Spins, Bonus Credit, or Bingo Tickets. Note that this bonus may vary from week to week.
Friday Freeday
The Friday Freeday bonus offers 30 Free Spins to players who deposit £20 or more. As its name suggests, the bonus is available every Friday and can be used to play select games on the platform. The promotion may vary from week to week.
The winnings from the Free Spins must be wagered 35x before you can withdraw them. The Free Spins expire seven days after being credited to your account.
Sunday Roast
Luck Casino’s Sunday Roast special offers up to 100 Free Spins. To be eligible for the bonus, you must make a minimum deposit of £10. Additionally, for every £1 you deposit on a top slot, you receive one extra Free Spin. The promotion may vary from week to week.
The winnings from the Free Spins must be wagered 35x before you can convert them into withdrawable cash. Moreover, the Free Spins expire seven days after being credited to your account.
Loyalty Bonuses
From the looks of it, Luck Casino does not offer any loyalty programme as of yet. It is important to provide the context that this online casino is almost brand-new, so we don’t know what they have in the pipeline.
Bonus Wagering Requirements
The wagering requirement for most of the bonuses at Luck Casino is set at 35x. To avoid hassle or eventual disappointment, I always advise readers to thoroughly understand the terms and conditions of any bonus before claiming it. Having said that, the terms and conditions for the offers provided above are pretty standard.
Usability of Luck Casino
The Luck Casino site is quite pleasing to look at, with a crisp white background and orange and black accents. The platform, thankfully, is also straightforward to use and browse through, with intuitive menus and fast loading. Users can quickly sign up (as discussed earlier) and begin playing their favourite games. What’s more, the site has no cluttered images, nor does it overwhelm the viewer with too much information.
I did not have trouble browsing most of the site’s games, although I did notice that the Table Games section could use some improvement (I will discuss this in detail in a bit). I would also like to point out that the casino’s search option needs a lot of work since it should make searching for your favourite games as easy as possible.
Online Casino Games and Software Providers at Luck Casino
Luck Casino offers players over 1,300 games from top developers in the industry, including Play’n GO, Pragmatic Play, Yggdrasil, Wazdan, Relax Gaming, Fantasma, and Skywind Group.
What really impressed me was the numerous sections and subsections in the casino gaming lobby. The main sections include Casino, Live Casino, and Bingo, followed by Recommended, New Games, Fruit Games, Live Games, Live Casino, Popular, Slots, and All Games. In addition, there are many more subsections to explore, especially regarding the casino’s slot games.
Luck Casino Slots
Like most other online casinos, a major portion of Luck Casino’s website is dedicated to slot games, which, as mentioned, are systemically organised into various categories for easy navigation. In the Casino section, you will find subcategories like Clover Slots, Fishing Slots, Egypt Slots, Fruit Machines, and Book of Slots.
The most exciting part is that you can also check out the Live RTP section, which features “Hot” and “Cold” games. As you’d expect, the Hot games have high RTPs, and the Cold ones have lower RTP values. These are also divided into hourly and daily categories.
Top titles I found include Valley of the Gods, Piggy Bank Farm, Money Train 3, Rocco Gallo, and Joker’s Jewels.
Casino Table Games
Oddly enough, the casino’s Table Games section can mainly be accessed via the site’s footer links. Once I clicked that, I was led to a separate page featuring the Luck Casino’s table games. Nonetheless, most of the 35+ table games available were live dealer versions. After manually filtering the section, some games that stood out to me include One Blackjack and Fortune 6 Baccarat.
Luck Live Casino
If you’re looking for a more immersive experience, Luck’s live dealer casino section features over 30 games. You can explore titles like Live Blackjack Max, Live Speed Baccarat 5, Live Roulette Auto, and Live Joker’s Wheel.
Luck Casino Bingo
Luck Casino’s Bingo section hosts over 10 bingo rooms to choose from. You can choose between 30-ball bingo, 75-ball bingo, 80-ball bingo, and 90-ball bingo from Pragmatic Play. The rooms on display include Super Heavy Weight, Jackpot Room, Bauble Blast, Boom Box, Country Roads, and 3 Below.
Luck Casino on Mobile
Luck’s mobile casino interface boasts the same brilliant atmosphere as the desktop version. The site is optimised for mobile browsers and is very user-friendly, making it suitable for playing on the go. Having said that, unfortunately, I checked, and much like the desktop version, the site’s search option still doesn’t work.
Apart from that, you can still access most of the games available via the desktop version on your mobile device.
Luck Casino Mobile App
If mobile applications are more your speed, you can enjoy most slot and live casino games while on the go with the Luck Casino mobile app. You can access the same features found on the desktop and mobile interface via the mobile app.
Additionally, you can receive bonuses, win daily prizes, contact customer service, and make quick withdrawals via the app, which is available for download on both the iOS App Store and Google Play Store.
Luck Casino Payment Methods
As stated earlier, Luck Casino could be offering more payment methods. Despite that, I still found some recognisable names in the Banking section, such as Trustly, Visa, and PayPal.
Despite the lack of options, I found the process quick and easy when I tried depositing using my preferred method (a plus in my book). Below are the payment methods offered at Luck Casino.
Payment Method | Deposit | Withdrawal | Processing Times |
---|---|---|---|
Debit Cards | Min: £4.00 | Min: £4.00 | Up to 24 hours |
PayPal | Min: £4.00 | Min: £4.00 | Up to 24 hours |
Trustly | Min: £4.00 | Min: £4.00 | Up to 24 hours |
Fonix | Min: £4.00 | - | Up to 24 hours |
Luck Casino Withdrawal Times
Provided your account is validated, Luck Casino usually processes withdrawals within 1 to 2 working days. Exceptions include weekends, public holidays, and circumstances where the casino deems it necessary for the user to provide additional documents for detailed checks.
Luck Casino Customer Service
Support Criteria | Details |
---|---|
🌐 Languages | English |
⏲️ Availability | 6:00 to 22:00 GMT |
support@luck.com or complaints@luck.com | |
☎️ Toll-Free Number/ Helpline | Not Available |
💬 Live Chat | Yes |
⭕ Others (if applicable) | FAQs, Contact Form, Social Media |
Luck Casino offers support via live chat, FAQs, and contact forms. While I found the live chat option the most convenient, I was disappointed about the restricted timings, i.e., from 6:00 to 22:00 GMT. That said, I didn’t find the quality of services lacking since I was linked with a very helpful and knowledgeable customer support agent who handled my query with the utmost care.
You can fill out the site’s contact form if you have less pressing issues. Furthermore, you can refer to the site’s FAQ section for more common questions. Overall, I’d rate Luck Casino’s customer service 4.5 out of 5.
Luck Casino Security and Trustworthiness
In terms of security and trustworthiness, the casino is as reliable as they come. Owned and operated by Malta-based Viral Interactive Limited, Luck Casino carries a UKGC licence under registration number 42739.
The casino uses 256-SSL encryption to protect users’ financial and personal data, so you can rest assured that your information is safe. Moreover, all registered users must complete a KYC process, which goes to show the online casino carefully practices due diligence.
Luck Casino also promotes Responsible Gambling and values the protection of its users. You can use a number of Responsible Gambling tools and request further help from organisations like GamCare, GamStop, and Gambling Therapy.
Luck Casino Restricted Countries and Territories
There are a few regions where this online casino is prohibited. These include:
- Jersey
- Northern Ireland
- Gibraltar
There are also some restrictions on NetEnt games depending on your country, so it’s best to check the terms and conditions before playing.
Comparing Other Casinos to Luck Casino
As usual, to see how Luck Casino stacks up against its competitors, I compared it to two other platforms, Bet Victor and BetUK Casino.
Based on my observations, Bet Victor is a superb platform in terms of its extensive game collection. Having said that, the casino is not as user-friendly as I’d like it to be. Conversely, BetUK is also an excellent platform with numerous games but has limited payment options, much like Luck Casino.
In contrast, Luck Casino is ideal since not only is it easy to navigate and houses a variety of games, but it also does not charge withdrawal fees.
Luck.com 4.4/5 | BetVictor Casino 4.6/5 | BetUK 3.9/5 | |
Claim Welcome Offer | | ||
Bonus | Up to 100 Free Spins No Deposit + 125 Spins & £100 Bonus | 100% up to £2,000 + 200 Spins on Big Bass Splash | Play £10 + Get 100 Spins on Big Bass Splash |
Top Features |
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Payment Methods | 6+ Methods | 5+ Methods | 4+ Methods |
Banking Limits | Min deposit: 10 Min deposit: 500 Currencies: | Min deposit: 10 Min deposit: 50,000 Currencies: | Min deposit: 10 Min deposit: Currencies: |
Licenses | | | |
Number of Games | 1000+ | 1500+ | 575 |
Up to 100 Free Spins No Deposit
+ 125 Spins & £100 Bonus
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As a NewCasinos writer and reviewer, I understand the importance of conducting extensive research. As a NewCasinos team, we aim to provide our customers with precise and comprehensive information. To achieve this objective, we have a set of strict standards that we follow when evaluating casino platforms. Some factors we assess include security protocols, terms and conditions, licensing, and other essential elements. You can learn more details regarding our rating process.
Luck Casino FAQs
Below are some commonly asked questions regarding Luck Casino:
Is Luck Casino reliable?
Yes. Luck Casino carries a licence from the UKGC, one of the most stringent regulators worldwide. Moreover, the platform also uses state-of-the-art SSL encryption to protect customer data.
What is the minimum deposit required at Luck Casino?
The lowest amount one can deposit at Luck Casino is £4. Very few casinos offer the option to make a deposit of this amount.
Does Luck Casino have a loyalty program?
No. As of yet, there is no loyalty program available at Luck Casino.
How can I contact Luck Casino’s customer support?
Luck Casino offers support via live chat, FAQs, and online contact forms.
What games does Luck Casino offer?
Luck Casino offers a wide range of games, including slots, live casino games, and bingo games.